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Check-in, check-out and no se presentó

Day-to-day front-desk work, from each booking’s record: click it in Calendario (Calendar) or find it with ⌘K.

The front desk actions

SuiteIn-house
  • ReferenceHM-4821
  • Dates12–15/05
  • nights3
  • GuestM. Rossi
  • Accommodation262 €
  • Breakfast27 €
  • Tourist tax9 €
TotalPaid298 €
The record: Información, Check-in and Pago, with the actions at the bottom.
  1. 1

    Check-in

    “Check-in” tab → “Registrar viajeros y comunicar el parte” (Register guests and send the police report): add the guests and confirm → status changes to “Alojado” (In house).

  2. 2

    Check-out

    “Check-in” tab → “Hacer check-out” (Check out) → “Finalizada” (Completed). It generates the day’s housekeeping task.

  3. 3

    No se presentó

    At the bottom of the record, “No se presentó” (No-show) → the nights go back on sale and the amount is kept in case you apply a charge.

Seen as a whole, a healthy booking follows this path. Cancelled and No-show are exits from the cycle with their own handling.

ConfirmedIn-houseCompleted
CancelledNo-show
The complete lifecycle of a booking.

Important

“No se presentó” and “Cancelar la reserva” (Cancel booking) ask for confirmation. A cancelled booking can be restored from its record (“Recuperar reserva”, Restore booking) if its nights are still free; a no-show cannot.