oxpea

WhatsApp: how the channel is activated

oxpea manages your WhatsApp Business number and its technical keys: you do not need to create anything on Meta. Your part is requesting the activation and deciding, once it is active, whether the AI concierge replies on its own.

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Who does what

oxpea registers your hotel’s WhatsApp number, verifies it with Meta, and maintains the technical connection. You do not enter any keys: in Configuración → Tu web y los canales → Conexiones you only see the connection status and two switches.

  1. 1

    Request activation

    Write to oxpea support to activate your hotel’s WhatsApp channel.

  2. 2

    Prepare your knowledge base

    The AI concierge needs your details (opening hours, rules, services) before replying on its own; it is filled in at Configuración → Comunicación con el huésped → WhatsApp.

  3. 3

    Turn on the channel

    In Configuración → Tu web y los canales → Conexiones, the "Channel active" switch turns your hotel’s incoming messages on or off.

  4. 4

    Decide on automatic replies

    The "AI automatic reply" switch lets the concierge answer on its own; only turn it on once your knowledge base is complete.

  • StripeConnected
  • SES.HospedajesConnected
  • VerifactuNot connectedTest connection
The WhatsApp channel status in Connections.

Important

While automatic replies are off, messages arrive in your inbox and your team answers them by hand.

Tips

  • Test the concierge with a real question before turning on automatic replies: that way you spot gaps in your knowledge base.
WhatsApp Cloud API (Meta documentation)Technical reference; oxpea manages it for you.