Communications: the message inbox
Comunicaciones → Bandeja brings together the WhatsApp and website conversations into a single list, sorted by most recent, so front desk can reply without switching apps.
A single list for everything
Each conversation shows its source channel, the guest (if identified from their booking) and whether the AI concierge has already replied or is waiting for a person. Picking up a conversation removes it from "unanswered".
Unified inbox1 unread
- Booking.comLucía M.2 minWhat time can I check in?
- AirbnbT. Becker1 hPerfect, thanks a lot!
Tips
- If the AI concierge has already given a correct answer, there is no need to repeat it: just check that the guest was satisfied.