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WhatsApp (channel, AI concierge and staff)

Configuración → Comunicación con el huésped → WhatsApp brings together the WhatsApp channel, the AI concierge (knowledge base and testing), the AI assistants and the staff team that manages reports/commands. The concierge answers guest and WhatsApp questions using YOUR knowledge base, organized as guided whole-hotel cards: opening hours, rooms, rules, services, surroundings and incidents.

Live preview

Your knowledge base, by cards

SchedulesSaved
RoomsSaved
House rulesSaved
ServicesPending
Knowledge cards; each one feeds the chat.
  1. 1

    Review the cards

    The panel prefills what it can from Datos del hotel (Hotel details), Tu web (Your website), Habitaciones (Rooms) and Extras. Complete what is missing in each card.

  2. 2

    Save the knowledge

    Every saved card becomes a knowledge entry used by the web chat and WhatsApp replies.

  3. 3

    Schedule staff reports

    In the "Team" section of this same view, create role-based schedulers with WhatsApp/email/panel, timezone, quiet hours, opt-out and test send; the Copilot can also create, pause, resume and delete them via API with diff and CONFIRM.

Try it before turning it on

Simulate a guest question in WhatsApp or web-chat mode to check that the answer comes from your entries and sounds like your hotel. That way you spot gaps in the knowledge before a guest sees them.

How's occupancy this weekend?Saturday is at 100% and Friday at 95%. Shall I raise Friday's rate by 8%?Raise rate
Ask anything…
A test question and its answer based on your entries.

Tips

  • Staff schedulers keep every send in a queue and, if WhatsApp is not ready, send it to the panel instead.

Important

If the answer is not in your knowledge base, the concierge says so clearly: it does not make things up.