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Website payment policy

Configuración → Tu web y los canales → Conexiones → Pagos decides how your website charges: nothing at booking time, a deposit (%) or the full amount. The rest is collected on arrival. Each booking’s balance is collected in the “Pago” (Payment) tab of its record.

How your website charges

You choose the charging mode and that defines what the guest pays when booking. The guest always sees a clear breakdown: what they pay now and what is left pending for arrival.

No chargeDeposit 30%Full charge
Pending charges
  • T. BeckerSuite378 €Deposit
  • M. RossiDouble276 €Paid
Charging mode and pending payments queue.
  1. 1

    Choose the mode

    “Sin cobro online” (No online charge) / “Depósito %” (Deposit %) / “Cobro total” (Full charge).

  2. 2

    Deposit

    If you choose deposit, set the percentage (1–100).

  3. 3

    Collect at reception

    In the “Pago” (Payment) tab of the booking record you register the payment (cash, card or transfer) or send a payment link.

  4. 4

    Retry or cancel

    The TPV history shows amount, status, attempt, linked invoice, and safe actions on failed intents.

For the website to be able to charge, Stripe has to be connected. Check it in Configuración → Tu web y los canales → Conexiones.

  • StripeConnected
  • SES.HospedajesConnected
  • VerifactuNot connectedTest connection
With Stripe connected, the website can already charge online.

Tips

  • The TPV mock does not move real money: it validates the integration and leaves an audit trail before connecting Stripe Terminal.
  • The server fixes the amount from the pending booking balance; if the booking already has an invoice, the intent is linked to it.

Important

Never enter real credentials in free-text fields; Stripe and Terminal are configured only from Configuración → Tu web y los canales → Conexiones → Pagos, never copied anywhere else.