Cancellations and refunds
Canceling releases the nights; refunding returns the money via the same payment method (Stripe).
Cancelling frees the inventory
In the booking’s record, “Cancelar la reserva” (Cancel booking, at the bottom) asks for confirmation. Once cancelled, the nights become available again immediately on the website and the channels, and it is recorded who cancelled it and when.
- M. RossiRefunded276 €
- A. GarcíaCancelled184 €
- L. BianchiPaid342 €
Refunding returns the money
On a booking paid by Stripe, “Pago” (Payment) tab → “Reembolsar” (Refund): the panel asks for confirmation, sends the refund to Stripe and the status changes to “Reembolsado” (Refunded). The money travels by the same method the guest paid with.
Frequently asked questions
Can I refund only part of the amount?
If the policy keeps a penalty, the button refunds only what is due (the amount is shown on the button). For any other amount, do it in Stripe.
Why does the refund fail?
Only money charged through Stripe can be refunded. Money taken in cash or by transfer is returned at the front desk and recorded on the “Pago” (Payment) tab (“Ya lo he devuelto”, I have already returned it).