Messaging and conversations
Configuración → Comunicación con el huésped → Ciclo huésped → Plantillas centralizes enabled channels, personalization, and guest message previews.
One inbox for all channels
WhatsApp, email and SMS live together in a unified inbox, but each channel only appears if the module and the provider are available. So you see all the guest’s conversations without jumping between apps.
- Booking.comLucía M.2 minWhat time can I check in?
- AirbnbT. Becker1 hPerfect, thanks a lot!
Templates with variables
Templates use permitted variables (name, date…) that the system replaces with the booking’s real data. The panel rejects unknown placeholders, so no field that later comes out blank slips through. Always preview with sample data before activating.
Hola {nombre}, te esperamos el {fecha}.
Scheduled reports for the staff
Create schedulers by role with WhatsApp, email or panel, with timezone, quiet hours, opt-out and test send. Every send is queued with retries, and if WhatsApp is not ready it goes to the panel instead. The Copilot can also create, pause, resume and delete them via API with a diff and confirmation.
- EmailSent
- SESRetrying
- VerifactuFailedRetry
Tips
- Keep WhatsApp short and email more complete.
- Do not write data that should come from the Brain or authoritative booking.