Common issues
The questions support hears most often, with their solution.
Frequently asked questions
I can’t find a section
Press Ctrl+K and type its name. If it’s Yield or Concierge, enable it first under Configuración → Plan y ayuda → Módulos. Housekeeping has no section of its own: you work on it from the «Limpieza» (Housekeeping) card on Inicio (Home).
The website doesn’t charge
Stripe is missing under Configuración → Tu web y los canales → Conexiones → Pagos, or the payment policy is set to “Sin cobro online” (No online charge) in that same section.
I can’t send traveler reports to SES
Connect SES.Hospedajes under Configuración → Tu web y los canales → Conexiones → Hotel. Also review the fields flagged in red during check-in.
A guest wants to change dates and it won’t let me
There is no availability for the chosen type on the new dates. Try another room type, or adjust the maintenance block if there is one.
I made a mistake on an invoice
Issue a corrective invoice (R1) from Facturación (Invoicing). Invoices are never deleted: that way the numbering always adds up.
The editor won’t publish
In demo mode the editor only previews. In live mode you need a hotel administrator session.