Guest emails
Configuración → Comunicación con el huésped → Ciclo huésped → Plantillas has the email templates (confirmation, reminder, invoice...) in each guest’s language, with variables the system fills in with the real data from their booking.
Templates with variables
Each template uses allowed variables in braces (name, dates, amount...) that are replaced with the booking’s real data. If you type a variable that does not exist, the panel rejects it so it never reaches the guest blank.
Hola {nombre}, te esperamos el {fecha}.
The sender of your emails
By default, emails go out with an oxpea sender. If you want them to come from your own domain, your technical team adds the SPF and DKIM records we provide: that way the emails do not land in spam and the guest sees your domain as the sender.
- 1
Choose the language of each template
The guest receives their emails in the language they chose when booking, not in yours.
- 2
Send a test email
Before activating a new template, send it to yourself to check it looks right.
- 3
Turn on the invoice by email
If you turn it on, the invoice is automatically attached to the relevant email.
Important
Tips
- Keep it short: an email that reads in ten seconds gets opened more than a long one.