WhatsApp: how it works
Oxpea has a single WhatsApp number for every hotel. You connect and pay for nothing: notices go out with your hotel’s name.
What your guests get
If the guest accepts when booking, they get the confirmation, cancellation, changes, arrival reminder and check-in link on WhatsApp. They can also write with questions: only people with a booking get an answer, and a message from someone without one is not stored.
What you see
In Configuración → Comunicación con el huésped → WhatsApp you see Oxpea’s number, which notices go out and the status of each template: approved, in review, rejected or not created. There is nothing to switch on.
- 1
Prepare your knowledge base
The AI concierge needs your details (hours, rules, services) before it answers on its own; complete them in Configuración → Comunicación con el huésped → WhatsApp.
- 2
Test the concierge
In Configuración → Comunicación con el huésped → WhatsApp you can simulate a guest question to spot gaps before a customer sees them.
- 3
Link your phone
In Configuración → Equipo y seguridad → Equipo press “Link my WhatsApp”: it gives you a 6-digit code to send to Oxpea’s number, and from then on you talk to your hotel’s copilot there.
- 4
Set a PIN for sensitive actions
In Configuración → Equipo y seguridad → Equipo click «Set PIN» (6 digits). You use it to confirm bulk prices, payments and corrective invoices over WhatsApp: the bot asks for it after «Yes, apply». Five wrong tries lock it for 30 minutes.
Important
Tips
- If you change a guest’s phone on their booking, the notices move to the new number on their own.